Cold Weather Rule in Effect

The Missouri Public Service Commission's (PSC) Cold Weather Rule began November 1, and is in effect through March 31. The rule, which is designed to help customers with heat-related utility bills, applies to customers receiving natural gas and electric utilities from companies under PSC jurisdiction.

The Cold Weather Rule prohibits disconnection of heat-related service when the temperature is predicted to drop below 32 degrees during the following 24 hour period, allows customers to budget payments over 12 months, and requires that customers be notified by mail 10 days before the date the utility company intends to shut off service.

For more information on the PSC's Cold Weather Rule, visit the Public Service Commission's website or call the Commission's Consumer Services hotline at 1-800-392-4211. If you or someone you know is in need of a warming center, click here for an interactive map of warming center sites.

December 14, 2020 - 9:05am
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